About Us

Our team combines decades of experience in technology, business leadership, and customer service innovation to deliver AI solutions that transform how businesses connect with their customers.

Leadership Team

Martin Kaczynski - Co-Founder

Martin Kaczynski

Co-Founder

Martin brings extensive technical leadership and program management expertise to Kytos Agency LLC. With a strong background in software engineering and business management, he specializes in translating complex technical solutions into practical business applications.

Key Expertise

  • AI Implementation: Certified Scrum Product Owner with deep experience in agile development and AI solution deployment
  • Technical Leadership: Microsoft Certified Professional with proven track record in enterprise software solutions
  • Customer Experience: Project management expertise ensures seamless AI receptionist integration with minimal business disruption
  • Strategic Planning: Duke Fuqua MBA providing strategic vision for AI adoption in service industries

Education & Certifications

  • MBA - Duke University, The Fuqua School of Business
  • Software Engineering & Management - McMaster University
  • Project Management Certification - George Washington University
  • Certified Scrum Product Owner (CSPO)
  • Microsoft Certified Professional (MCP)

AI Receptionist Expertise

Martin's technical writing and program management background ensures our AI receptionists are not just technologically advanced, but also user-friendly and perfectly aligned with each client's operational needs. His experience in cross-functional team leadership translates directly to managing complex AI implementations across diverse industries.

Saunvit Pandya - Co-Founder

Saunvit Pandya

Co-Founder

Saunvit leads Kytos Agency LLC with a unique combination of technology leadership and community impact experience. His background in organizational leadership and fundraising provides the strategic vision needed to scale AI receptionist solutions across multiple industries.

Key Expertise

  • Business Leadership: Senior leadership role at Storable, demonstrating expertise in technology-driven business operations
  • Community Engagement: Proven ability to build relationships and drive adoption, critical for AI receptionist client success
  • Fundraising & Growth: Successfully raised over $150K for various causes, showcasing business development and partnership skills
  • Operational Excellence: Experience in volunteer leadership roles demonstrates ability to manage complex, multi-stakeholder projects

Professional Experience

  • Senior Leadership Role - Storable (Technology Industry)
  • Board Member - Lakeview Pantry (Strategic Oversight)
  • Volunteer Leadership - NetIP Chicago & Chicago Cares
  • Den Leader - Boy Scouts of America Pack 1260

AI Receptionist Expertise

Saunvit's experience in community leadership and technology operations provides deep insights into customer service excellence. His track record of building successful partnerships and driving organizational growth translates directly to understanding how AI receptionists can enhance customer relationships and business outcomes for our clients in car dealerships, emergency services, and construction.

Our Story

The Beginning

Kytos Agency LLC was born from the shared vision of two experienced professionals who recognized the transformative potential of AI in customer service. Martin Kaczynski and Saunvit Pandya combined their complementary expertise in technology leadership and business operations to create solutions that bridge the gap between cutting-edge AI capabilities and real-world business needs.

The Partnership

Martin's technical background in software engineering and project management, enhanced by his Duke MBA, provided the foundation for understanding how AI technologies could be practically implemented in business environments. Meanwhile, Saunvit's experience in senior leadership roles at tech companies like Storable, combined with his proven track record in community engagement and fundraising, brought the customer-centric perspective essential for creating AI solutions that truly serve business needs.

Our Mission

Together, they identified a critical opportunity in industries where customer service is paramount but resources are often stretched thin. Car dealerships managing high-volume inquiries, emergency services requiring 24/7 availability, and construction companies juggling multiple client communications all faced similar challenges that AI receptionist technology could elegantly solve.

The Vision Forward

What sets Kytos Agency apart is our founders' commitment to not just implementing technology, but ensuring it integrates seamlessly into existing business operations. Martin's certification as a Scrum Product Owner and Microsoft Certified Professional ensures technical excellence, while Saunvit's community leadership experience and business development success guarantee that our solutions enhance rather than disrupt established customer relationships.

Our Core Values

Technical Excellence

Leveraging enterprise-grade AI technology with proven implementation methodologies

Customer-Centric Design

Building solutions that enhance human connections rather than replacing them

Seamless Integration

Ensuring AI receptionists work within existing workflows and business processes

Innovation & Adaptability

Staying ahead of technology trends while adapting to unique business requirements

Transparency & Trust

Maintaining clear communication and building lasting relationships through honest practices

Continuous Partnership

Providing ongoing support and optimization to maximize long-term value

Ready to Work with Our Team?

Our experienced leadership team is ready to help you implement AI receptionist solutions that will transform your customer service operations.

Get Started Today