Privacy Policy

Introduction

Kytos Agency LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and visit our website.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Business Information: Industry type, company size, service requirements
• Communication Records: Call recordings, transcripts, and conversation logs when using our AI receptionist service
• Technical Information: IP address, browser type, device information, usage analytics

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Log data (IP address, browser type, pages visited)
• Cookies and similar tracking technologies
• Usage patterns and preferences
• Device and connection information

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide and maintain our AI receptionist services
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send you relevant information about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address technical issues and security threats

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing our services, including:

• Cloud hosting providers
• CRM and marketing platforms (HubSpot)
• Payment processors
• Analytics services

Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Government investigations
• Law enforcement requests
• Protection of our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and compliance monitoring
• SOC 2 Type II: We maintain SOC 2 Type II certification for data security
• HIPAA Compliance: Healthcare applications meet HIPAA requirements

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information

Marketing Communications

• Opt out of marketing emails at any time
• Manage your communication preferences

Cookies

• Control cookie settings through your browser
• Opt out of analytics tracking

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

Call recordings and transcripts are typically retained for 12 months unless you request earlier deletion or longer retention for compliance purposes.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our services

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: