Frequently Asked Questions
Everything you need to know about Kytos AI Receptionist
Getting Started
How quickly can Kytos AI be deployed?
Most implementations are completed within 48-72 hours, including customization and training on your specific business needs.
Will customers know they're talking to an AI?
Our AI is designed to be transparent when appropriate, but sounds remarkably natural. Many customers appreciate the efficiency and 24/7 availability.
Can it handle complex or unusual requests?
Yes! Our AI can handle complex conversations and knows when to escalate to human agents for situations that require special attention.
What languages does Kytos support?
Kytos currently supports over 30 languages with native-level fluency, with more being added regularly.
Technical Questions
What phone systems does Kytos integrate with?
Kytos integrates with all major phone systems including VoIP providers like RingCentral, 8x8, Vonage, traditional PBX systems, and cloud-based solutions. We handle the technical integration for you.
Is my data secure with Kytos?
Absolutely. We use enterprise-grade encryption for all data transmission and storage. We're SOC 2 Type II certified and HIPAA compliant for healthcare applications. All call recordings and transcripts are stored securely with automatic deletion policies you control.
Can I customize the AI's responses and personality?
Yes! You have complete control over your AI receptionist's personality, tone, and responses. You can upload your own scripts, set specific responses for common questions, and even adjust the voice to match your brand identity.
What happens if the AI can't handle a call?
Our AI is trained to recognize when it needs human assistance and will seamlessly transfer the call to the appropriate person or department. You can set specific triggers and escalation rules based on your needs.
Pricing & Billing
How is Kytos priced?
Pricing is customized based on your call volume, number of locations, and specific features needed. We offer flexible monthly plans starting from a base rate with usage-based pricing. Contact us for a personalized quote.
Are there any setup fees?
We typically waive setup fees for annual contracts. For month-to-month plans, there's a one-time setup fee that covers integration, customization, and training of your AI receptionist.
Can I change or cancel my plan?
Yes, you can upgrade your plan at any time to accommodate growth. For downgrades or cancellations, we require 30 days notice. There are no cancellation fees for month-to-month plans.
Industry-Specific
How does Kytos help car dealerships specifically?
For dealerships, Kytos can check inventory in real-time, schedule test drives and service appointments, qualify leads, answer questions about financing, and route calls to the right department. It integrates with your DMS and CRM systems for seamless operations.
Is Kytos suitable for emergency services?
Yes, Kytos is designed to handle high-priority calls with intelligent triage. It can quickly identify emergency vs. non-emergency calls, gather critical information, and route appropriately. It's been successfully deployed in several emergency service centers to reduce response times.
What construction-specific features does Kytos offer?
Kytos can handle bid inquiries, schedule site visits, coordinate with subcontractors, provide project updates to clients, and manage emergency on-call situations. It understands construction terminology and can qualify leads based on project type and size.
Support & Training
What kind of support do you provide?
We provide 24/7 technical support via phone, email, and chat. You'll have a dedicated account manager and access to our knowledge base. We also offer regular training sessions and best practice webinars.
How do I train my team to work with Kytos?
We provide comprehensive onboarding for your team, including video tutorials, documentation, and live training sessions. Most teams are fully comfortable with the system within a few days. The interface is designed to be intuitive and user-friendly.
Can I monitor and analyze call performance?
Yes! Our dashboard provides real-time analytics including call volume, resolution rates, customer satisfaction scores, peak hours, common inquiries, and more. You can access call recordings and transcripts for quality assurance and training purposes.
Still Have Questions?
Our team is here to help you understand how Kytos can transform your business